Names, callback numbers and home coordinates in help requests are private and used only for verification and coordination.
Location and photos
Location is requested only with your permission. Reviewed water, road and service reports may show a map location. Check photos for visible personal information before sending.
Request code and PIN
Keep your code and PIN to update your request. Do not share your PIN.
Cookies and usage
Cookies remember your language for 1 year and help check duplicate reports for 30 days. Optional analytics always require consent.
Contact form
Submitted contact information is kept to handle and reply to enquiries, with an initial retention period of 180 days.
